Any unauthorized use, duplication, or sharing may be punishable by law pertaining to copyright protection, intellectual property, etc.

Technology Setup

Initial Onboarding Phase

• Profile Picture
• Company Email
• E-Portal
• Slack / Discord Account
• UrbanVPN Download*
• HR Documentation

Academy Knowledgebase

Training 101

Offboarding

Campaigns Types

P023 - WDD Production SOP

https://docs.google.com/document/d/1js43mzUivypF1gapcZIAOdxYxWj0OJkBkTrKginANpQ/edit?usp=sharing

Department Tech Setup

~General Level

• La Chart Account
• WhatsApp

~Triage/Reception Level

**Requirement: Consistently good audio setup

• Toll-Free Number Access (972) 332-0319
• Toll-Free Number Access (888) 817-3815

~Manager Level

Sessions

Client Portal - (Admin Side)

Brandy